Platform terms

Subject to legal review. A few points, such as the governing law, are being confirmed and may change before your church accepts these terms.

1. About these terms

These terms are the agreement between Candlestick and your church for using the Candlestick platform.Candlestick is run by TrueVine Software (“we”, “us”). “Your church” means the church named when it was approved, and “you” means your church acting through its senior admin.

• Who accepts them. Your senior admin accepts these terms for your church when they first sign in after approval. They confirm they are authorised to do so.
• What else applies. Your package and prices are set out on your invoice and on our pricing page. Members of your church agree to the member terms and privacy notice when they sign up.

2. The service

We provide your church with its own branded app and admin area, with the features of the package you choose. You can use it from any phone or computer with a browser.

• Your package (Lite, Standard, Complete) decides which features and add-ons your church can use. You can switch off any feature you don’t want.
• Your address is yourchurch.candlesticks.church, or your own domain on packages that include it.
• Updates are included. We improve the platform for every church at once, and tell admins about changes that affect how they work.
• Support is at your package’s level: Lite: email, within 3 working days; Standard: email, within 2 working days; Complete: priority, within 1 working day, plus a quarterly check-in.
• Streaming of live services uses your church’s own YouTube or Vimeo account. Those services have their own terms, which your church accepts with them.

3. Your church’s account

Your senior admin is the person accountable for your church’s account. They can appoint other admins, up to your package’s limit, and choose what each one may do.

• Keep details current. Keep your church’s contact, billing and senior admin details up to date, so invoices and important notices reach you.
• Keep sign-ins safe. Admins use two-step sign-in. Tell us straight away if you think an admin account has been misused.
• Changing the senior admin. If your senior admin leaves, another admin can take over through the admin area, or your church’s leadership can ask us in writing. We check the request before making the change.
• What admins do counts. Changes made by your admins are made on your church’s behalf, and they are recorded in your church’s change history.

4. Who owns what

Your church owns its content, its members’ information and its settings. We own the platform itself: the software, design and the Candlestick name.

• Your church stays independent. We provide technology, not oversight. We don’t decide what your church teaches, and no other church can see your members or private content.
• Our permission to host it. You give us permission to store, copy, process and show your content only as needed to run the service for your church, back it up and keep it safe. This ends when your content is deleted (section 11).
• Public content. Content your church makes public can be seen by visitors to your church’s app. We never use it to advertise Candlestick without your agreement.
• Your feedback. If you suggest improvements, we may use them to improve the platform for every church, with no obligation to you.

5. Members’ personal data

Your church decides what members’ information it collects and why; we process it only to run the service for your church. In data protection terms, your church is the controller and we are its processor. The data processing agreement (DPA), part of these terms, sets this out in full.

• What we do with it. We use members’ information only to provide your church’s app: sign-in, membership, notifications, and the features you switch on. We never sell it, and we never use it for advertising.
• Where it is kept. The database is hosted in Europe, and recordings and files are kept in Cloudflare R2’s EU jurisdiction. Your church’s app is delivered from data centres near your members.
• Who helps us. We use a small number of service providers (sub-processors) to host and deliver the service, such as Lovable Cloud, Cloudflare and our email provider. We tell you before adding a new one.
• Members’ rights. Members can see and download their data, leave your church, or delete their account from the app. We help your church answer any other request it receives.
• If something goes wrong. If we find a breach affecting your church’s data, we tell your senior admin without undue delay, and help you meet your own duties to members and regulators.
• Children. If your church uses Sunday School, keep children’s information to what is needed, and get a parent’s consent where the law requires it.

6. Support access

Our staff look inside your church’s account only when your church grants access, for as long as it grants it.

• How access is granted. An admin grants support access from the admin area, for a set time. They can end it at any time.
• It is recorded. Every support visit appears in your church’s change history, so you can see who looked and what they changed.
• The exceptions. Without a grant, we look only when the law requires it, to stop serious harm or abuse, or to restore the service after a fault. When we do, we tell your senior admin, unless the law forbids it.

7. Acceptable use, uploads and takedowns

Your church is responsible for what its admins and members post, and confirms it has the right to everything it uploads.

• Your rights to uploads. Upload only recordings, songs, music, images and documents your church owns or has permission to use. This includes song lyrics, which are often under copyright.
• Not allowed. Content that is unlawful, that harasses or threatens people, that shares someone’s private information without consent, or that contains malware. Don’t try to reach another church’s data, overload the service, or get around package limits.
• Reports. Anyone can report public content with the report button. Copyright owners can send a takedown notice to hello@getcandlestick.com.
• What we do. When a report looks valid, we tell your senior admin and may hide the content while it is resolved. Your church can respond, and we restore content that turns out to be allowed. We remove content at once only when the law requires it or it puts people at risk.

8. Shared content and translations

The Bible versions, the Audio Bible and the Message content we provide are open-access resources, shown with their source and any attribution they ask for. Your church may use them within the platform at no charge.

• Message translations (Complete) belong to the church that produces them. That church chooses who sees each one: only its translators (Private), its members (Members), or other churches on the platform (Shared).
• Sharing a translation. When your church shares a translation, other churches can read it in their apps, with your church credited. They can’t edit it. Your church can stop sharing at any time; churches already using it lose access from then on.
• Using another church’s translation. You may use a shared translation within the platform, as published. Ask the owning church before copying it anywhere else.

9. Fees and billing

Your church pays a one-off onboarding fee and a monthly or annual subscription, invoiced in US dollars, or in your local currency where we have agreed it with you. Prices are those on our pricing page when your church joins.

• Members are counted (approved members and associates) at the start of each billing period, so an invoice never changes partway through.
• Pulpit places are counted the same way: the ministers who can use Pulpit, and those who can use it with AI, at the start of each billing period. Only approved members of your church can hold them. Message translation books are counted as each one is started, per calendar month in your church’s time zone.
• Annual payment is 10 times the monthly price: 2 months free.
• Region. Your church pays the prices for its region, Africa or the rest of the world, set by the country it gave when it registered.
• Allowances. Where a feature has a monthly allowance, using more needs the next block, which your senior admin confirms before it is added to the next invoice. Nothing is charged without that confirmation.
• Launch offer. A church that registered before 22 October 2026 with the launch offer keeps it: 20% less on its package price for its first 6 months, as set out on its first invoice.
• Onboarding fee. Your church pays it with its first invoice.
• Paying. We share our payment details once your church has signed up. Invoices are emailed to your billing contact and are due within 14 days. Prices don’t include any taxes that apply where your church is.
• Late payment. We send a reminder at 7 days overdue. At 30 days, admins see a warning banner in the admin area. At 60 days, the service is suspended; your data is kept safely for 90 more days, and deleted after that only after we have told you.

10. Changing package, prices and the service

Your church can change package at any time; the change applies from the next billing period. Changing package never deletes your content: content in a feature outside the new package is kept and comes back when you upgrade. Recordings are the one exception (section 11).

• Price changes. We give at least 60 days’ notice of any price rise, by email to your senior admin and billing contact. A rise never applies to a period your church has already paid for.
• Changes to the service. We may change or retire features as the platform develops. If we remove a feature your church relies on, we give at least 60 days’ notice and help you export what it holds.

11. Leaving

Your church can download all its recordings and export its data at any time, and close its account whenever it chooses. There is no long contract.

• Cancelling. Your senior admin can cancel from the admin area or by email. The service runs to the end of the period already paid for. We don’t refund part periods.
• After closing. Your church’s data is kept for 90 days, so you can change your mind or finish exporting. It is then deleted, after we have confirmed with your senior admin.
• Recordings when storage ends. If your church moves to a package without storage or stops storage, its recordings are hidden but kept for 6 months, with a download link. They are deleted after that, and only after two notices.
• Deleted items. Content an admin deletes goes to a 30-day trash, from which it can be restored. Backups are kept for about 14 days, after which deleted data is gone from them too.
• Members’ own accounts. A member’s Candlestick account isn’t deleted when your church leaves, because they may belong to other churches. Their link to your church, and what only your church held, are removed.

12. Availability, backups and liability

We aim to keep the app and sign-in available 99.9% of each month, and we post planned maintenance and incidents on our status page. This is a goal, not a guarantee, except where a custom agreement says otherwise.

• Backups. The database is backed up daily, with more frequent exports of members, services, songs and settings, and a nightly export for each church. If something goes wrong, we aim to have the service back within 4 hours.
• Things outside our control. We aren’t responsible for failures caused by internet or power outages, YouTube or Vimeo, or other events we can’t reasonably control.
• Limit of liability. As far as the law allows, our total liability to your church in any 12 months is limited to the fees your church paid in those 12 months. We aren’t liable for indirect losses, such as lost donations or lost opportunities.
• What isn’t limited. Nothing in these terms limits liability that the law doesn’t allow to be limited, such as for fraud.

13. Suspension and ending the agreement

We suspend or close a church’s account only for unpaid fees (section 9) or a serious or repeated breach of these terms, and we warn your senior admin first wherever we can.

• Before we act. We tell you what is wrong and give you at least 14 days to put it right, unless the breach puts people at risk or the law requires us to act at once.
• If we stop offering Candlestick. We give every church at least 90 days’ notice, and time to export its recordings and data.
• After the agreement ends. Section 11 applies: your data is kept for 90 days, then deleted after confirmation.

14. General

• Changes to these terms. We give at least 30 days’ notice of changes, by email to your senior admin. If your church doesn’t accept a change, it can close its account before the change applies, without penalty.
• Notices. We send notices to your senior admin’s email. Your church sends notices to hello@getcandlestick.com.
• Governing law. The governing law and courts are being confirmed in our legal review. We’ll always try to resolve a problem with you directly first.
• The whole agreement. These terms, the data processing agreement and your invoices are the whole agreement between your church and us. If one part is found invalid, the rest still applies.

Version of 6 October 2026.